Reach a person fast

Which way should you contact Astromania Casino?

Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the week.

Contact support 18+ · Regulated by Anjouan Offshore Finance Authority

Paid out today

424,574 A$

8,290 Players exploring now

Licensed & auditedALSI-566999 license held since 2007, independently audited by SIQ, GLI, and QUINEL

Fast withdrawalsAverage payout in 6 minutes, up to A$64,000 per transaction with 11 trusted payment methods

Data protected256-bit AES encryption securing every transaction and personal detail

Three channels

Choose the channel that fits you

Reading this the moment a question comes up, so you reach the right person straight away.

Instant answers

Best for quick questions you want settled now; chat opens on the site and a human typically answers within 2 minutes, all day and night.

Start chat

A record you keep

Best for documents, payment records or anything you want in writing; write to [email protected] and expect a reply in about 2 hours.

Write

Astromania Casino by phone

Best for urgent account issues you would rather talk through; call +61 2 7366 3580 (AEST) and a person picks up in around 1 minute.

Call

Local help, at a glance

Get help from right here in Australia

Once you have read this, you will know your local number, our hours and who watches over us.

Reach us

Local phone+61 2 7366 3580

Time zoneAEST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-566999

Get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

A decision you can live with

Still unhappy after support?

By the time a reply lands and it still misses the mark, this is the path forward.

What did you expect instead?

Once a payment or bonus answer leaves you unsatisfied, reply in the same chat or e-mail thread and say plainly what you expected instead. Support reopens the case rather than starting anew.

Holding a reference number

Minutes after you ask, an agent issues a reference number and a written answer. Keep that reference: every later step asks for it first.

Ask for a supervisor

Should the first answer fall short, ask for the complaint to go to a supervisor. You get a second review of the same facts, with the earlier reference attached.

Astromania Casino license ALSI-566999

Nothing resolves it after that, so take the file to the Anjouan Offshore Finance Authority, the regulator behind license ALSI-566999, and pass on your reference.

Mid-issue, skip the queue

Skip the wrong queue, reach the right desk

This block settles which address takes your message, so it lands with the people who can act.

Account

General support and questions[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Six facts to check

Who operates Astromania Casino?

Those small print questions about ownership resolve here, before you send a cent.

The company

Legal nameAstromania Casino LLC

Company number505323 (Anjouan)

AddressBandar Salaam, Mutsamudu

The license

RegulatorAnjouan Offshore Finance Authority

License numberALSI-566999

Written contact

Support e-mail[email protected]

You are stuck now

Astromania Casino plain answers

By the time you finish this block, the small doubts that stop you asking are gone.

trustCan I get help without giving my password?+

You never need it. The crew reads your account from the email address registered with us, so quoting that is enough. Any message asking for a password is not from Astromania Casino.

trustDo I need to ask for a copy of my data?+

No permission is needed, only a request. Ask the support inbox for a copy or for deletion of your personal data, and the privacy desk handles it. Some records may be kept where the licence obliges us to hold them.

trustWhat happens when I write in German or French?+

Four languages are answered: English, German, French and Spanish. Write in whichever of those fits you, and the reply comes back in it. An answer in English is still available at any hour.

trustCan I reach someone on a Sunday night?+

Lines never close. Support runs around the clock, so a Sunday night in Australia is the same as a Tuesday morning. Typical replies are one minute by phone, two minutes in live chat and two hours by email.

trustCan I shut my account down for good?+

Closing is your call and support arranges it. Write from your registered email address and the account is closed once identity is confirmed. Only one account per player is allowed, so nothing is lost by asking.

trustWhere is this casino actually licensed?+

The licence sits with the Anjouan Offshore Finance Authority under number ALSI-566999. Astromania Casino LLC, company 505323, is registered at Bandar Salaam, Mutsamudu. That regulator is the next step if a complaint stalls.

trustCan I play while my documents are being checked?+

Checks usually land within thirteen hours. Send proof of identity, of address and of your payment method, and most files clear well before that. Deposits still go through while the review runs.

Know when help lands

Check the clock before you contact anyone

When the clock is what worries you, these figures tell you how long to hold on.

Live chat

Live chat hoursAvailable around the clock

Chat first reply2 minutes

All hours inAEST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+61 2 7366 3580

Phone waiting time1 minute

Halfway through a problem and short on proof

Gathering a few details first shortens the back-and-forth and gets your case moving.

Your registered e-mail address
Screenshot of the error or receipt
Payment method used, last four digits
Date and time of the issue
Any reference from an earlier chat